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Service Design and the Customer’s Journey - Fit and Finish: Insight from the Ironworks User Experience Group
Call it by other names – multi-channel service design, customer relationship management, cross-channel experience design, customer experience. We’re talking about how people interact with a whole…
Images, interesting links, and random stuff from Mads Bødker, Asst. Professor at Copenhagen Business School. Check above links if you want to know a bit more...
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